RTS Act

The Maharashtra Right to Public Services Act, 2015 is enacted and is in force since 28.04.2015 to ensure that notified services are provided to the citizens in a transparent, speedy and time-bound manner by various Government Departments and Public Authorities under the Government. Its objective is to provide easy, prompt and time bound services to the citizens.

The Maharashtra State Commission for Right to Public Service has been constituted under the above Act to monitor, coordinate, control and improve the public services being provided by the Government. The Commission consists of a Chief Commissioner and six Commissioners. The headquarter of the Commission is at the New Administrative Building, Opposite Mantralaya, Mumbai and the Divisional Offices of the Commissioners are at the six Divisional Headquarters.

If any notified service is not provided to any eligible person within stipulated time or is rejected without proper grounds, the concerned person may file 1st and 2nd appeals with the higher authorities and if he is not satisfied with their decision, hemay prefer third appeal to the Commission. The erring officer is liable for a penalty up to Rs 5000/- per case.

Labour Department has been proactive in implementing BRAP guidelines under BRAP and has digitally transformed its services since 2025. Currently, the Labour Department offers 41 services under the Right to Services (RTS) Act through its allied offices, including the Labour Commissionerate, Directorate of Industrial Safety and Health, and Directorate of Boilers. These services cover essential approvals, registrations, and renewals, facilitating smoother interactions between industries and regulatory bodies. In September 2025, in a further push towards comprehensive digitization, the department has notified an expansion to 93 services, reinforcing its commitment to efficient governance.

Notified Services rendered by this Department are as below.

Website of the Maharashtra State Commission for Right to Services is :- Aaple Sarkar